Terms and Conditions
All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.
Ownership title of any of our promotional merchandise remains with us until payment has been made in full into our account or cheques cleared.
We accept MasterCard, Visa, Paypal, or Direct Deposit payments.
Fees charged for Visa , Master Card payments comply with Merchant credit card surcharge rules introduced Septemmber 1 2017.
Paypal payments, where applicable, are also charged at an average cost recovery rate .
Generally we do not offer credit on accounts in order to minimize ours and our customers costs.
All pricing of goods, including shipping and other applicable fees are displayed in AU$ currency.
We make best efforts to ship your goods to your desired destination in the most economical way possible given your specified date and production limitations. Online shopping cart orders are generally sent via Australia Post , and all other shipping is generally using Startrack Express or TNT Express who deliver to physical addresses only and not to PO Boxes. Shipping costs are displayed at the time of order or quoting.
We cannot be held responsible for goods lost or delayed by common carrier, international Customs departments or by 'acts of God'.
If Insurance is required this must be requested by the purchaser before despatch, and will be charged at the carriers rate.
Cancellation of Order
Once the order confirmation form has been signed, or an email approval is received, it is agreed we will supply your product in the specified estimated time. If you cancel an order after signing the order confirmation form, or confirming by email cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, or full payment of job if items have already been personalized and cannot be reused. You will not be responsible for cancellation fees if we don’t have the item in stock or cannot meet your requirements.
If artwork is not supplied in a format that we can use, artwork charges are billed at $50 +GST per hour. Minor artwork may be done at no cost. Please check with us and we can supply a quote.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued. We do not cover normal wear and tear or misuse,
The colours of the products pictured on this website are only indicative and we do not guarantee colour matches. We also do not guarantee colour matching to any other printed items you may have because of different printing techniques, equipment and materials used. Most of our products are printed using CMYK colouring, however sometimes we can offer PMS colours or request a sample. Please enquire the availability of PMS colours before ordering. Additional charges do apply to PMS colouring where applicable. Samples using your artwork can be supplied however set up and manufacture charges apply.
Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.